Welcome to Support from Information Solutions.
This guide is a quick reference for how you and your colleagues interact with us on a day to day basis.
Our support team is available by emailing firstname.lastname@example.org to raise any issues and seek assistance.
If you have an emergency, we recommend calling our support team directly on 01743 343411.
Our support desk is open between 9:00 – 5:30 Monday to Friday. We use a remote access application called Connectwise Control to access computers remotely, this greatly assists us when troubleshooting and fixing issues.
We ask that users know their username/password and their computer name when calling as they may be asked for these details .
In 2018 we celebrated our 15th Anniversary, we’ve seen steady organic expansion, building on an excellent reputation and offering an exceptional range of services
We cater for a wide range of national and local clients requiring varied skill sets, so we are confident that you will be provided with the best service and products in the industry.
As well as the support services we are providing your organisation did you know we also can provide the following:
- Specialist hardware and business software solutions
- Installation and network cabling
- Anti-virus, anti-spam and Disaster Recovery solutions
- Remote backup solutions
- Cyber Essentials
- Website design, software development and ecommerce (through our sister company The Web Orchard)
- Email, domain and ISP (Internet Service Provider) services
- Secure, climate controlled hosting suite for websites and client servers
- Mobile working (e.g. push email, remote workplace)
We value business partnerships with industry leaders and have achieved reseller status with companies such as HP, Fujitsu, Cisco, Microsoft and Sophos. Our engineers are highly qualified with decades of combined experience.
Our purchasing policy is to only buy products from genuine authorised UK distribution channels. This is to ensure that you receive legal products with full warranty and manufacturer support, should you need it.
Our mailing list provides security updates, new product information and useful tips for your IT system and users, we invite you to sign up for this: http://eepurl.com/xXaej.
Our team comprises of:
- Nathan Bensley-Edwards
- Simon Atkin
- Pete White
- Victoria Cleaton
- Andy Lowe
- Chris Rees
- Chris Hills
- Susan Benjamin
- Dan Ashbridge
- Emma Meredith
- Sahil Grover
- Mimo Kurant
We look forward to working with you and your organisation!
The Information Solutions Team
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