IT support for businesses across Shropshire, Wales & the Midlands
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Managed IT Support
Outsourced IT support, proactive monitoring, security and advice for one predictable monthly fee. As a managed service provider (MSP) based in Shrewsbury, we look after businesses across Shropshire, Wales and the Midlands, and our helpdesk fixes over 90% of issues on the first call.
✓ Over 90% of issues fixed on the first call
✓ Local engineers who visit on site when needed
✓ Cyber Essentials certified and WatchGuard Gold Partner
✓ Over 20 years supporting local businesses
Who it's for
You rely on technology every day but don't employ anyone to look after it. We become your IT department: one team that knows your systems and your people.
New starters, new offices and more devices. We make sure your IT scales with you, so growth doesn't mean more downtime or more risk.
Slow responses, the same problems coming back, or no one thinking ahead. Switching is simpler than you'd expect, and we handle the handover.
What's covered
Our managed IT support brings the day-to-day help, the protection and the planning together, delivered by one local team.
Call or email our Shrewsbury helpdesk, 9:00 to 5:30, Monday to Friday. Over 90% of issues are fixed during that first call.
We monitor your computers and servers, apply updates and act on warning signs before they turn into downtime.
Most problems are solved remotely. When something needs hands on keyboards, our engineers come to you.
Endpoint protection, firewall management and multi-factor authentication to keep everyday threats out.
Users, licences, email, Teams and SharePoint set up properly and managed for you, including new starters and leavers.
We check your backups are working and your data can be recovered, so a lost laptop or failed drive isn't a crisis.
The right laptops, PCs, servers and networking, sourced at business prices, set up and ready to use.
Regular reviews and a technology plan, so you can budget for upgrades and avoid surprises.
Your support team
When you choose managed IT support from Information Solutions, this is the team that looks after you: experienced engineers in Shrewsbury who know your systems and fix most problems on the first call.
Meet the teamHow it works
We look at your systems, your people and your priorities, then recommend only what your business needs.
We document everything, manage the handover from your current provider and set up monitoring, with minimal disruption.
Your team has one number and one email for help, and an engineer who knows your setup.
We review security, licences and hardware with you regularly, so your IT keeps pace with the business.
Why Information Solutions
90%+
of issues fixed on the first call
20+ years
supporting businesses from Shrewsbury
15 years
with some of our longest-standing clients
“Information Solutions have proven invaluable to the development and maintenance of our distributed IT network. From linking all our stores together through to the day to day support, we would highly recommend Information Solutions.”
Colour Supplies, a client for over 15 years
FAQs
What are managed IT services?
Managed IT services give you an outsourced IT department for a predictable monthly fee. Instead of calling someone only when things break, one provider looks after your support, monitoring, security and planning.
How much does managed IT support cost?
It depends on the number of users, computers and servers you have and the level of service you need. Use our pricing page for an instant estimate, or book an IT review for a tailored quote.
What are your support hours?
Our helpdesk is open 9:00 to 5:30, Monday to Friday. Call 01743 343411 or email us and you'll speak to an engineer who knows your setup.
Can you take over from our current IT provider?
Yes. We document your systems, work with your existing provider on the handover and set up our monitoring, so the switch causes as little disruption as possible.
Do you provide on-site support?
Yes. Most issues are resolved remotely, which is the quickest way to get you working again, and our engineers visit on site when a job needs it.
Which areas do you cover?
We're based in Shrewsbury and support businesses across Shropshire, Staffordshire, Cheshire, the West Midlands, Herefordshire, Worcestershire and Mid Wales, including Welshpool and Newtown.
Get an instant guide to costs, or book an IT review and we'll recommend exactly what your business needs. No hard sell.