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Co-Managed IT
Your IT person knows your business inside out. We add the extra capacity, specialist skills and tools they need, from 2nd and 3rd line support to cyber security and projects, so they can focus on the work that moves your business forward instead of constant firefighting.
✓ Support shaped around your team, not instead of it
✓ Cover for holidays, sickness and busy periods
✓ Specialist cyber security and Microsoft 365 expertise
✓ 2nd and 3rd line support for complex issues
Who it's for
One person can't be the helpdesk, the security expert and the project manager all at once. We share the load.
Your team handles the day to day well, but needs specialist input on cyber security, compliance or cloud.
A migration, office move or major upgrade is coming, and your team can't take it on alongside everything else.
An extension of your team
Our engineers become an extension of your IT team. They're on hand to take routine calls, cover absences, bring specialist knowledge to tricky problems and help with projects, while your own team stays in control.
How we help
Every co-managed arrangement is different. We agree with you who handles what, write it down, and stick to it.
We take routine support calls through our helpdesk, freeing your IT team for the jobs only they can do.
When your IT person is on holiday or off sick, we keep things running, because we already know your systems.
Firewalls, endpoint protection, Cyber Essentials and Microsoft 365 security from engineers who work on them every day.
Our monitoring and patching tools give your team better visibility of devices and servers, without the cost of buying them in.
Office moves, migrations and network upgrades delivered alongside your team, so business as usual doesn't stop.
A sounding board for decisions on security, cloud and hardware, and help building the business case for investment.
FAQs
What is co-managed IT?
Co-managed IT is a partnership between your in-house IT staff and an external provider. Your team keeps ownership of your IT, and we add capacity, specialist skills and tools wherever they're needed.
How is it different from managed IT support?
With managed IT support we act as your whole IT department. With co-managed IT we work alongside your existing team, taking on the areas you agree with us.
Who decides what you handle and what our team handles?
You do. We agree a clear split of responsibilities at the start, document it, and review it as your needs change.
Can you cover when our IT person is away?
Yes. Because we already know your systems, we can step in when your IT person is on holiday or unwell, so support carries on as normal.
How much does co-managed IT cost?
It depends on the size of your organisation and what you'd like us to take on. Get in touch and we'll put together a quote based on your needs.
Tell us how your IT team works today and where it needs support. We'll suggest a co-managed arrangement that fits.