Last updated: 5 November 2026
Information Solutions Limited (“we”, “us”) takes the protection of personal data seriously. If you are unhappy with how we have collected, used, stored or shared your personal information, this procedure explains how to complain and what will happen next. It is published in line with our obligations under the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Data (Use and Access) Act 2025.
Who can complain
Anyone whose personal data we process can make a complaint, including clients and their staff, website visitors, suppliers, job applicants and members of the public. You can also complain on behalf of someone else if you have their permission.
What you can complain about
- How we have collected or used your personal data
- How we have responded to a request to exercise your rights, such as a subject access request
- The accuracy, security or retention of your personal data
- Any other concern about our compliance with data protection law
How to make a complaint
Please contact us using any of the following:
- Email: [email protected], with “Data protection complaint” in the subject line
- Phone: 01743 343411
- Post: Data Protection, Information Solutions Limited, Ground Floor, Suite 1, Canon Court North, 2 Abbey Lawn, Abbey Foregate, Shrewsbury SY2 5DE
To help us investigate, please include your name and contact details, a description of your concern, any relevant dates, and copies of any correspondence. We may need to confirm your identity before discussing your personal data.
What happens next
- Acknowledgement: we will acknowledge your complaint within 30 days of receiving it.
- Investigation: your complaint will be handled by Peter White, Director, who will look into the issues you have raised. We may contact you for more information.
- Response: we will respond without undue delay, explaining what we found, any action we have taken and any changes we are making. If we need more time, we will tell you why and when you can expect a full response.
- Records: we keep a record of complaints and how they were resolved, to help us improve how we handle personal data.
If you are not satisfied
If you are unhappy with our response, please tell us and we will review your complaint again. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection:
- Website: ico.org.uk/make-a-complaint
- Helpline: 0303 123 1113
The ICO usually expects you to raise your concern with us first and give us the opportunity to resolve it.
More information
For details of how we use personal data, please read our privacy policy.