Shropshire IT Managed Services from Information Solutions
As a comprehensive IT provider with over 15 years’ experience you can rely upon us to provide you with a high level of IT Support. Working with a single provider of IT Services streamlines your support requirements, saving you time and money.
Our IT Support Services will provide your organisation with all of the help and assistance needed to get the best from your IT systems.
As IT specialists we understand that robust IT systems and support are integral for the success of any organisation. Our clients trust us because we deliver on our promises and explain things in a jargon-free manner, ensuring that everyone knows what we are doing and why.
It is our goal to help organisations get the maximum value from the network infrastructure, hardware, software and services. Providing this level of service allows organisations to focus on doing what they do best, knowing that they have a team of IT Experts to call upon whenever they need them.
Why Managed Services?
IT need to be effective and robust for modern organisations to succeed. In an ever-changing technical landscape the requirements for IT systems changes frequently as a organisations develop, and therefore updating systems, software and hardware can be a full-time job.
For smaller organisations, the costs involved in managing IT staff and infrastructure are often hard to justify. Our managed services provide organisations with cost-effective solutions, providing professional systems and services without the financial burden of an in-house IT department.
Information Solutions provide organisations with an impressive range of IT services designed to help you get high performance and value from your IT systems.
Through our experience and industry-knowledge, we can provide scalable IT services that work to your budget and provide you with an enhanced service and business performance improvements.
Benefits of an IT Managed Service
It is our goal to help organisations get the maximum value from the network infrastructure, hardware, software and services. Providing this level of service allows organisations to focus on selling the products and services knowing that they have a team of IT Experts to call upon whenever they need them.
Keeping up with technology required to run your business can be expensive and time consuming. Because professional outsourced IT providers work with multiple clients and need to keep up on industry best practices, they typically know what is right and what is not. This kind of knowledge and experience dramatically reduces your risk of implementing a costly wrong decision.
The average annual salary of an in-house IT Manager is approximately £40k per annum. Added to this are costs for recruitment, holiday cover, deskspace, additional company benefits and on-going training to keep their skills up to date.
For more businesses an in-house IT specialist is a luxury that they simply cannot afford and are then left with a large potential cost to their business in periods of downtime. This results in loss of productivity and staff wasting time trying to solve problems they do not completely understand.
Taking advantage of outsourced IT support means you have the ability to call a dedicated Help Desk where you can speak to a dedicated IT technician as often as you like.
Your time is precious and should be spent concentrating on your core business activities like your staff, costs, and most importantly meeting the needs of your customers. The last thing you need to be doing is wasting time worrying and sorting out IT issues.
Using outsourced IT support will give you complete peace of mind, take the stress out of managing your technology needs and allow you to better focus on running your business.
You may think that you are saving money by keeping the responsibility for your technology in-house and distributing it internally. However, the likelihood is that your employees are not focusing on their primary roles and are being constantly distracted trying to deal with niggling IT issues which is dramatically reducing their productivity.
Using outsourced IT support your employees can call a dedicated Help Desk where a technician will quickly diagnose and fix their problem. This will speed up problem resolution, reduce your downtime and allow staff to be more productive by focusing on their core roles.
The IT landscape is a constantly changing environment and technology is transforming at a rapid rate. How do you find out if there is a new product, software upgrade or application that may be able to benefit your current operations?
An outsourced IT support provider is at the forefront of technology provision and will have a range of partnerships and accreditations with industry leading technology providers such as Microsoft, Sage, Cisco, and Avast. They will gain advanced intelligence and training regarding the latest technological developments and solutions that will be able to help improve your business.
What can an IT Managed Service include?
At Information Solutions we provide a number of different levels of IT Managed Services based on customer requirements, size of organisation, and required SLAs. We work with clients to ensure that they have the right level of service for their business needs. Areas covered by our Managed Services include:
Your single point of contact
We aim to be your single point of IT responsibility – allowing you to focus on running and growing your business without the worry of what happens if your IT fails.
We understand the importance of solving employee IT issues and that’s why our helpdesk shows over 90% of all the issues raised are resolved within the first phone call.
No matter the company size – small or large
We support both small and large companies throughout the whole of the West Midlands, who have many differing requirements such as multiple sites, back up monitoring and server virtualisation.
Our team of IT Consultants will work with you to tailor a bespoke IT package to suit your business needs and budget. No matter whether you need a whole IT service package that protects the entirety of your company’s IT systems, or a basic package that covers support for your end users we’re sure to be able to create a bespoke package for you.
An IT partner you can trust
All IT support we provide is delivered by our highly trained and qualified technicians – who understand that solving your employee’s IT issues is paramount, and that is why we aim to solve all issues within the first point of contact.
If your issue does require an onsite visit then one of our highly trained IT technicians will come and see you at the first opportunity.
Our onsite IT support mixed with our Helpdesk support product gives your company peace of mind that it’s IT is covered by a complete outsourced solution.
Common on-site jobs include:
- Desktop hardware replacement
- Server fault diagnostics
- Backup system setup & maintenance
- Printer problems
- Network cabling and trunking
- Network infrastructure setup
- Firewall installation
- Broadband router upgrade
- Office relocation
- Phone/Tablet setup
- Broadband fault diagnosis