As part of our Telecoms services, we can provide a cost effective, managed cloud-based phone system for your organisation.
Working with our preferred phone system, iPECS, Information Solutions are able to ensure its customers have a flexible, dedicated phone system that can meet the changing needs of any organisation.
The cloud-based telephone system can provide a range of fixed and mobile telephone provision which can be scaled to meet organisation needs and secure greater flexibility and productivity to your organisation and colleagues.
Benefits of a phone system with Information Solutions
Information Solutions can set up and manage your phone system delivering the same dedicated support service as delivered from our managed IT services. Working with your organisation, following initial review we can provide:
- Port numbers – manage clear port management to keep your organisation connected
- iPECS licensing – manage your licensing needs to adapt along with your organisation to ensure cost-effective provision
- iPECS installation – effective installation of iPECS throughout your organisation delivered in the right way to match individual team requirements
- Installation of fixed phones using a range of devices to best suit your work environment
- Integration with range of applications including Microsoft Teams and HubSpot
- Analytics and transcription functionality to understand how your phone system is used
Key features of iPECS system
iPECS delivers high performance benefits to any organisation and can be implemented and scaled to meet individual specifications.
Dedicated mobile app
Beneficial for more flexible working requirements or organisations who prefer a more fluid environment without fixed phones, the iPECS mobile app delivers all the performance benefits of the fixed phone device utilising a standard mobile data connection.
For those who prefer a more traditional desk phone or similar devices to suit a range of working environments, iPECS also operates seamlessly through a wide range of handsets including desk phone, cordless and hands-free handset options to meet individual needs.
Suitable for all operating systems
For users who wish to use desktop/laptop connection solutions, the Connect for iPECS can also be used on any web browser supporting voice and video calls along with instant messaging further integrating with a range of applications.
Enhanced Flexibility
Following initial implementation, each user will obtain a dedicated number meaning they never need to miss a call. Integration features mean callers can reach your desk phone and mobile phone simultaneously, while outgoing calls can be moved seamlessly between one device and another without needing to end the call. Each user can also have a single voicemail box which can be accessed through any of their enabled devices.
Integration capabilities
Connectivity and productivity are maximised with integration with many top business applications to deliver more for your business. Creating a reliable, secure multi-channel communication with integration with Microsoft Teams and other major CRMs, iPECS provides greater connectivity and flexibility to meet business needs. Additionally, CONNECT for iPECS can also integrate with WhatsApp Business supporting customer connection capacity to over 2 billion users worldwide.
Next level customer service powered by AI
Streamline customer service support while leveraging the benefits of AI. Take your customer service further with an integrated extension for your website powered by ChatGPT for user to initiate voice calls, video calls or automated webchat sessions while retaining functionality control to meet business needs.
In addition, iPECS AI-powered assistant tool (Sidekick) can also provide transcription functionality providing call summaries, sentiment analysis and identify actions to aid wider productivity and analysis of communication.
Secure phone payments
For businesses who take card payments over the phone, the iPECS system can also provide a secure payment gateway providing peace of mind to consumers and the business alike. Providing an automated payment gateway process the system can cut down self-assessment time, simplify the process, and ensure any card details shared on calls are totally compliant and safe.
Business Continuity
As iPECS is a cloud-based phone service, it means business disruption events such as weather situations, construction activity or similar events that may disrupt access to your office are no longer a barrier to operations. Through implementation of the range of device access provisions, users can continue to access your phone system for internal and external calls keeping everyone connected.
Interested?
To discuss further how an iPECS Phone System can help your business that can adapt to meet your individual needs, get in touch with the team today using the form.