2nd/3rd Line IT Support

Boost Your IT Team’s Efficiency with 2nd/3rd Line Support

Reliable IT Support When You Need It Most

In today’s fast-paced business environment, your internal IT team faces increasing demands —from managing day-to-day issues to handling complex projects and providing support during critical times. That’s where Information Solutions comes in. Our 2nd/3rd Line Support is designed to complement your existing IT resources, providing the extra support needed to keep your business running smoothly.

Whether your team needs additional coverage during holiday periods, specialised assistance for challenging technical issues, or an experienced partner to handle large projects, Information Solutions is here to provide support tailored to your needs.

Why Choose Information Solutions for 2nd/3rd Line Support?

At Information Solutions, we understand the pressures on internal IT teams. Our 2nd/3rd Line Support is available to give your organisation the flexibility it needs to succeed.

Here’s how we can help:

Flexible, On-Demand Support:

Our support is available in flexible agreements, whether you need per-user assistance or a block of time to cover specific projects or issues.

Specialised Expertise for Complex Issues:

Sometimes, IT problems go beyond the basics and require an advanced level of expertise. Information Solutions’ 2nd/3rd Line Support brings advanced expertise and a wealth of experience to the table, giving your internal team access to the skills they need for handling complex issues swiftly and effectively.

Project Support That Boosts Team Productivity:

Large projects can place a significant strain on your IT team. By partnering with Information Solutions, you’ll have access to expert support that integrates seamlessly with your team’s efforts, enabling smoother workflows and faster project completion. We step in, providing the additional resources you need to keep your team focused on other priorities.

Consistent Coverage During Peak Periods and Holidays:

Employee leave shouldn’t disrupt the flow of your IT operations. With Information Solutions, you’ll have access to qualified support personnel ready to cover for your team during holidays, busy periods, or unexpected absences, ensuring consistent service delivery to your users.

Service Options Tailored to Your Needs

At Information Solutions, we offer flexible options to suit the unique needs of your organisation:

– Per-User Agreements: Perfect for companies looking for ongoing support on a per-user basis.

– Block of Time Packages: Ideal for project-based work or anticipated periods of high demand.

Whether you need support on a regular basis or simply a trusted partner to call during critical times, our 2nd/3rd Line Support is ready to adapt to your requirements.

It is worth highlighting that IT security is the responsibility of all members of an organisation. Policies and procedures should reflect this and should be documented.

Further details on Cyber Essentials and to access a simple to follow checklist can be found on the National Cyber Security Centre website.

Information Solutions Services

Premium IT solutions that work for your business

Planning and implementing effective IT Strategy

First class Technical Support from our team of IT Experts

Information Solutions Team

Ready to Strengthen Your IT Team? Get a Free Quote Today!

Empower your IT team with the extra support they need to stay efficient and productive. Contact Information Solutions today to learn more about our 2nd/3rd Line Support options. Our team is here to answer any questions you may have and to provide a free quote tailored to your organisation’s needs.

Our Services

Comprehensive IT Managed Services

IT Managed Services

Professional IT Support packages for businesses of all sizes. Providing bespoke IT Support from our IT experts.

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Subscription based IT solutions from Microsoft, providing organisations with enterprise level software and systems.

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Cyber & Data Security

Protecting businesses from an ever-increasing threat of online Cyber attacks. Keeping your data safe and secure.

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Providing strategic advice on the implementation of IT systems and services, whatever the business or sector.

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