Why outsource IT Support?

  • Friendly, professional IT experts on hand whenever you need them
  • Reach us by email, web or phone
  • Remote and onsite support available

As the owner of a business the decision to outsource your IT support or keep it in-house is a difficult one. Here are the top reasons why outsourcing makes sense:

Your businesses IT needs may rise and fall, so there isn’t always enough work for a dedicated person. Or you may be a small company and simply don’t have enough space for another staff member.

So, although you are heavily dependent on your IT systems to run your business, you can’t justify a full-time, in-house employee. This means you have no experts on hand if you have a critical failure and you will need to resort to costly emergency support should this occur.

Taking advantage of outsourced IT support means you can call a Help Desk where you can speak to a dedicated IT technician as often as you like and a team of experts are always on hand to help fix any problem you may encounter.

Keeping up with technology required to run your business can be expensive and time consuming. Because professional outsourced IT providers work with multiple clients and need to keep up on industry best practices, they typically know what is right and what is not. This kind of knowledge and experience dramatically reduces your risk of implementing a costly wrong decision.

The average annual salary of an in-house IT Manager is approximately £40k per annum. Added to this are costs for recruitment, holiday cover, deskspace, additional company benefits and on-going training to keep their skills up to date.

For more businesses an in-house IT specialist is a luxury that they simply cannot afford and are then left with a large potential cost to their business in periods of downtime. This results in loss of productivity and staff wasting time trying to solve problems they do not completely understand.

Taking advantage of outsourced IT support means you have the ability to call a dedicated Help Desk where you can speak to a dedicated IT technician as often as you like.

You may have a dedicated IT person in-house or a designated employee looking after your IT in addition to their normal job.

You probably rely heavily on them for the continuity of your IT systems and running of your business, but what happens if there is critical failure and they are on holiday, off sick or at an external event or meeting?

What if they are already dealing with a crisis and another one arises at the same time? Or if there is a serious issue and they try everything they can think of, but it is beyond their capabilities?

Using outsourced IT support you always have a team of experts on call that are never off sick or take any holidays. They can easily come up with solutions to complement and support your own internal IT staff.

Your time is precious and should be spent concentrating on your core business activities like your staff, costs, and most importantly meeting the needs of your customers. The last thing you need to be doing is wasting time worrying and sorting out IT issues.

Using outsourced IT support will give you complete peace of mind, take the stress out of managing your technology needs and allow you to better focus on running your business.

You may think that you are saving money by keeping the responsibility for your technology in-house and distributing it internally. However, the likelihood is that your employees are not focusing on their primary roles and are being constantly distracted trying to deal with niggling IT issues which is dramatically reducing their productivity.

Using outsourced IT support your employees can call a dedicated Help Desk where a technician will quickly diagnose and fix their problem. This will speed up problem resolution, reduce your downtime and allow staff to be more productive by focusing on their core roles.

The IT landscape is a constantly changing environment and technology is transforming at a rapid rate. How do you find out if there is a new product, software upgrade or application that may be able to benefit your current operations?

An outsourced IT support provider is at the forefront of technology provision and will have a range of partnerships and accreditations with industry leading technology providers such as Microsoft, Sage, Cisco, and Avast. They will gain advanced intelligence and training regarding the latest technological developments and solutions that will be able to help improve your business.

Are you worried about your business continuity? Need a disaster recovery plan? Want to support an increasingly mobile workforce? Need to reduce your print and telecommunication costs? Need an Information Security Policy or new telephone system?

Your outsourced IT support provider will have extensive knowledge and experience in a wide cross-section of IT specialisms and will already understand the needs of your business. They will be able to provide you with a range of additionally services and specialist advice.

The promptness in fixing any IT problems shown by Information Solutions has been excellent.

— Nigel Reeney, Tough Furniture