An internal help desk assistant powered by Copilot acts as a conversational front door for IT or Facilities, answering common “how do I” questions and simple troubleshooting queries using your existing documentation and knowledge articles.
When it cannot resolve an issue, it can capture the relevant details in the chat (user, device, problem description, urgency) and create a ticket in your chosen system, providing the employee with a reference and next steps. This reduces the volume of basic queries hitting the support team, shortens resolution time for common problems, and ensures that escalated tickets are better structured and easier to triage.